At Yavvee, we want you and your child to love every build. If something isn't right, we'll make it right.
30-Day Money-Back Guarantee
You have 30 days from the delivery date to request a return or refund.
Damaged or Defective Items
If your set arrives damaged or with missing/defective pieces, message us via live chat (bottom right) or our Support page with your order number and a quick photo or video of the issue — this helps us sort it out fast and get you a replacement or refund without any back-and-forth.
Change of Mind
If you're not satisfied for any other reason, contact us within 30 days of delivery. We'll offer a full refund or store credit. Items should be unused and in original packaging where possible. Return shipping costs are the customer's responsibility unless the item was defective or incorrect.
How to Start a Return
Message us via live chat or our Support page with your order number and reason for return. We respond within 24 hours and will guide you through the next steps.
Refund Timing
Once approved, refunds are processed to your original payment method within 5-10 business days.
Wrong Item Received
If we sent the wrong theme or product, we'll cover return shipping and send the correct item at no extra cost.